Mobile App User Manual

1. Introduction

Welcome to SailOps! This mobile application provides a comprehensive platform for managing boat rentals, tracking reservations, completing tasks, and earning rewards. Whether you're a boat owner, crew member, or charter customer, SailOps streamlines your sailing experience.

Key Features:

• Browse and book available boats
• Manage your reservations
• Complete and track assigned tasks
• View journey history and details
• Earn and redeem loyalty points
• Get AI-powered assistance with SailBot
• Access your profile and settings

2. Getting Started

2.1 First Launch

Splash Screen

Introduction Screen

When you first open the SailOps app, you'll see:

• The SailOps logo appears while the app loads
• This takes just a few seconds
• Brief overview of app features on intro screen
• Press to set sail

2.2 Login

Login Screen

Authentication

To log in:

1. Enter your email address
2. Enter your password
3. Tap "Sign In"
4. Wait for authentication (loading screen appears)

Forgot Password?

Request Reset Code

Enter New Password

1. Tap "Forgot Password?" on the login screen
2. Enter your registered email address
3. Check your email for a reset code
4. Enter the verification code
5. Set your new password

2.3 Registration

New users can register:

1. Tap "Register" or "Sign Up"
2. Fill in required information:
   • First Name
   • Last Name
   • Email Address
   • Phone Number
   • Password
3. Accept Terms & Conditions
4. Tap "Create Account"
5. Verify your phone number if prompted

3. Home Dashboard

The Home screen is your central hub for quick access to important information.

Main Dashboard

Pending Booking Status

Confirmed Booking

With Task Notification

3.1 Home Screen Elements

• Top Section: Welcome message, date, quick stats
• Booking Status Cards: Pending and confirmed reservations
• Task Overview: Active tasks requiring attention
• Quick Actions: Fast navigation to frequently used features

3.2 Bottom Navigation

4. Boats

4.1 Browse Boats

Boats List

Filters Active

Filtering Options:

1. Tap the filter icon (top right)
2. Select criteria:
   • Check-in date
   • Check-out date
   • Max people on board
3. Apply filters
4. Results update automatically

4.2 Boat Details

Viewing Boat Information:

• Tap any boat card to view full details
• Swipe through multiple photos
• View boat specifications (length, year, model)
• Check capacity and amenities
• See location on map
• View pricing and availability

5. Booking Process

5.1 Making a Reservation

Step 1: Review Offers

Step 2: Select Options

Step 3: Confirm

Step-by-Step Process:

1. Select Dates: Choose rental period and duration
2. Review Offers: Compare packages and services
3. Add Options: Select extras (skipper, provisions)
4. Confirm: Review details and submit

5.2 Booking Results

Successful Booking

Failed Booking

6. My Bookings

6.1 Viewing Bookings

Active Bookings

Past Bookings

Cancelled Bookings

Empty State

Bookings are organized by status tabs:

• Active: Current and upcoming bookings
• Past: Completed reservations
• Cancelled: Canceled bookings

6.2 Booking Details

Full Booking Details

Cancellation Confirmation

Detailed view includes:

• Full reservation information
• Boat details
• Dates and duration
• Payment status
• Cancellation policy
• Contact information

7. Tasks Management

7.1 Tasks Overview

Open Tasks

All Tasks (View 1)

All Tasks (View 2)

Task categories:

• Open: Pending tasks requiring completion
• All: Complete task history

7.2 Task Details

Task information includes:

• Task title and description
• Assigned boat
• Due date and priority
• Required actions
• Current status

7.3 Completing Tasks

Form - Page 1

Form - Page 2

Form Completion:

1. Review task requirements
2. Fill out necessary forms
3. Complete all required fields
4. Add notes if needed

Adding Attachments:

Attachments List

Add New Attachment

Camera

View Attachment

1. Tap "Add Attachment"
2. Choose source:
   • Take Photo (camera)
   • Choose from Gallery
   • Upload Document
3. Review attached files
4. Add captions or descriptions

7.4 Task Notes

Adding Notes:

1. Tap "Add Note" section
2. Type your observations
3. Save notes
4. Notes timestamp automatically

7.5 Task Signature

Signing Tasks:

1. Navigate to signature section
2. Sign with your finger
3. Review signature
4. Clear and redo if needed
5. Submit when satisfied

8. Journeys

Journeys List

Journey Overview

Journey Detail with Map

8.1 Journey Overview

Journey cards display:

• Boat name
• Journey date
• Route overview
• Duration and distance

8.2 Journey Details

Detailed view includes:

• Complete route map
• Start and end locations
• Waypoints and stops
• Journey statistics
• Weather conditions
• Photos from journey

9. SailOps Club & Rewards

9.1 Points Overview

Your points dashboard shows:

• Current points balance
• Points history
• Expiration dates
• Earning opportunities

9.2 Earning Points

How to earn:

• Complete bookings
• Finish assigned tasks
• Referrals
• Special promotions
• Member activities

9.3 Redeeming Points

Redemption

Transaction Detail

Redemption Process:

1. Browse benefits catalog
2. Select desired benefit
3. Review points cost and terms
4. Confirm redemption
5. Receive confirmation and instructions

9.4 Transaction History

Track all point transactions:

• Earned points
• Spent points
• Pending points
• Transaction dates
• Running balance

9.5 Promotions & Special Benefits

Unlock bonus points and exclusive offers! SailOps Club often runs special promotions and benefits for members. Stay updated with limited-time offers, seasonal bonuses, referral campaigns, and more through the Club section or notifications in the app.

Benefits Catalog

Benefit Details

• Check for active promotions to earn extra points faster
• Invite friends to SailOps and get referral bonuses
• Participate in special events or challenges for exclusive rewards
• Watch for holiday or seasonal benefit upgrades
• Enable push notifications so you never miss an opportunity

10. SailBot AI Assistant

SailBot Interface

Active Conversation

10.1 Using SailBot

SailBot can help with:

• Booking assistance
• Finding boats
• Explaining features
• Troubleshooting issues
• General information
• FAQ responses

Chat Interface:

1. Access from More menu or SailBot icon
2. Type your question
3. Send message
4. Receive instant AI response
5. Continue conversation as needed

11. Profile & Settings

11.1 Profile View

Your profile displays:

• Profile photo
• Name and contact information
• Member since date
• Membership level
• Points balance
• Quick stats

11.2 Edit Profile

Updating your information:

1. Tap "Edit Profile"
2. Modify fields:
   • Profile photo
   • Name
   • Email
   • Phone number
   • Address
3. Save changes
4. Confirmation displayed

11.3 Settings

Settings menu includes:

• Account Settings: Email preferences, notifications, language
• Security: Change password, two-factor authentication
• Privacy: Data preferences, delete account
• About: App version, terms, privacy policy

11.4 Change Password

Password update process:

1. Go to Settings > Change Password
2. Enter current password
3. Enter new password
4. Confirm new password
5. Save changes

11.5 Phone Number Update

11.6 Delete Account

12. Tips & Best Practices

12.1 For Best Experience

• 🔔 Keep app updated to latest version
• 🔔 Enable notifications for booking updates
• ✓ Complete tasks promptly
• 📸 Upload high-quality photos for tasks
• 📅 Check bookings regularly
• 🎁 Earn points consistently

12.2 Booking Tips

• Book early for popular dates
• Review cancellation policy before booking
• Add extras during initial booking to save time
• Save confirmation details
• Arrive on time for check-in

12.3 Task Completion

• 📖 Read instructions carefully
• ⏰ Complete tasks before deadline
• 📸 Take clear, well-lit photos
• 📝 Add detailed notes
• ✍️ Sign accurately and legibly

12.4 Security Tips

• 🔒 Use strong password
• 🚫 Don't share login credentials
• 🔓 Log out on shared devices
• 🛡️ Enable two-factor authentication
• ⚠️ Report suspicious activity

13. Troubleshooting

13.1 Common Issues

13.2 Getting Help

Support options:

• 💬 SailBot AI Assistant (instant help)
• 📧 In-app support contact
• 📞 Phone support (urgent issues)
• ❓ Help center / FAQ

13.3 Contact Information

Customer Support:

• Email: support@sailops.com
• Website: www.sailops.com